If you’re a former teacher and are thinking about moving into the corporate world, but don’t know where to land – learn about the Customer Success Manager career path on this episode!
If you are pivoting into the private sector for the first time, you might want to consider a role in Customer Success Management.
On today’s episode, you’ll meet Erica Iantorno, a Manager of Customer Success Managers at Glassdoor. Erica was a liberal arts graduate from Notre Dame and worked in the education field as a teacher before moving into the education technology space. She finally found her groove when she moved into the Customer Success Manager role and used many of her education skillsets to succeed in the role.
So you might be wondering, what the heck is a Customer Success Manager? First of all, it’s NOT customer service so do not get it twisted. Erica talks about how this is a relatively new field that has only grown in the last 10 years. They are prevalent in the Software-as-a-Service (SaaS) companies where customers buy subscriptions to software, and Customer Success Managers come in to manage the relationship with customers and ensure satisfaction.
Customer Success is a highly strategic role that partners with customers and helps customer maximize the use of their software service. They use data, metrics, teaching, and influencing skills to manage the relationships, and partner with Sales. If you enjoy being client-facing, teaching, and nurturing relationships, the CSM role might be perfect for you. Tune in to learn more!
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Are you a people person? Do you like tech? Are you into data? Then, the Customer Success Manager role might be the perfect next career move for you. Even though this job didn’t exist 10 years ago, it’s now one of the fastest growing career paths in tech (particularly in Software-as-a-Service), and it’s not going anywhere.