Episode 29: What It’s Like To Be a UX Designer, with Lia Napolitano

Episode 29: What It’s Like To Be a UX Designer, with Lia Napolitano

Show Notes:

Have you ever wondered who exactly designs all of the wonderful tech at the tip of your fingers? Meet Lia Napolitano – an incredible experience designer who’s been Design Lead for Siri at Apple, Oculus Quest at Facebook and now leads design at Caffeine. On this episode, Lia breaks down what it was like to break into design at Apple – the “holy grail” of design – coming from a liberal arts background. She talks about what it means to be a designer and what it was like to get into the “room where it happens” – pitching winning ideas to senior executives as a young twenty-something.

Transcript:

Coming Soon

Episode 16: What It’s Like To Go Viral and Be a Video Producer, with Evelyn Ngugi

Episode 16: What It’s Like To Go Viral and Be a Video Producer, with Evelyn Ngugi

Show Notes:

You may have bumped into one of Evelyn’s hilarious videos on the Internet, ranging on varying topics like beauty, travel, social justice, and Beyonce. Born to immigrant parents from Kenya, Evelyn always wanted to be a storyteller – and today she’s exactly that – a humor writer, digital storyteller and successful YouTube star with over 240K subscribers. On this episode, Evelyn tell us how the vision for her career evolved, how she followed her creative passions and eventually made the scariest move of all – to go freelance and work for herself.

Links Mentioned In Episode:

Sponsor, The Art of Applying – Get $100 off a Quick Call if you mention the ECM Podcast

Evelyn of the Internets

Transcription:

TEASER

YouTube invited me to interview Margaret Atwood. And so to sit down next to the person who wrote Handmaid’s Tale and talk about storytelling and talk about writing about the dystopian future, that was super cool.

PODCAST INTRO

Welcome to the Early Career Moves Podcast, the show that highlights remarkable young professionals of color killing it on their career journeys. I’m your host, Priscilla Esquivel Weninger – proud Texas Latina, daughter of immigrants, and lover of breakfast tacos. Meet me for a coffee chat each Friday, as we dive into a special guest’s story, and hear all about their challenges, milestones, and lessons learned. If you’re a young professional of color and you’re feeling lost in your career, or just need a dose of inspiration, you’re in the right place! Let’s get started.

GUEST INTRO

Hey everyone, today you get to hear from Evelyn from the Internets, also known as Evelyn Ngugi or Evie. Evelyn is a humor writer. She’s a digital storyteller based out of Austin, Texas.

And in her own words, this means that she posts funny words and videos on the internet, but I would add that she’s wildly successful at doing so. Evie’s YouTube channel has blown up since it started back in 2008, as it’s had nearly 18 million views and has over 240,000 subscribers. On this episode, Evie guides us through her early career years, as she figured out what she wanted to do with her journalism degree, as digital content and social media blew up. She also tells us what it was like to go out on her own, leaving her corporate job behind, and freelancing as a self-employed boss.

INTERVIEW

Priscilla: Hey, Evie, welcome to the show.

Evelyn: Hey, y’all, thanks for having me on, Priscilla.

Priscilla: Yes, I am so excited to have you here today and to get to dive into your career story because, you know, a lot of my guests tend to come from more traditional career paths, but I love that your story is a little more non-traditional and I’m just excited to share your story with everyone. So Evie, why don’t we start with having you just tell us a little bit about yourself, where you’re from, how you grew up, anything that we should know about you.

Evelyn: Yeah. So I grew up in Lafayette, Louisiana, and the Fort Worth Texas area. I moved to Texas when I was in seventh grade and that’s where my parents still live today. My parents are Kenyan, so I am first generation American. And, you know, I moved to Austin to go to journalism school. So that’s me.

Priscilla: When you were growing up, what did you think that you wanted to become when you would get older? And how did that lead you to UT and studying journalism?

Evelyn: So when I was younger, like elementary school, I thought movie director, because that’s the only thing I knew existed besides the actress. So I was like, “Yeah, movie director,” didn’t really know what that meant. And then in junior high, I was on the yearbook committee, I was on the newspaper staff, so it turned kind of into, “okay, journalism,” and that’s when I knew I wanted to go to college for journalism. And so I did, I chose magazine, not because I particularly know many things about magazines, but because I wanted to learn how to research a story for a long period of time. And I thought I would grow up and follow some rappers for Rolling Stone and then just write these big stories about what happened. I always thought I would become a reporter and just be dispatched to all these places. I really saw myself as a culture writer, so not like, “There was a fire down the street,” but writing feature stories and really getting to know different cultures, different types of people, and traveling the world and doing that. I didn’t know how that would happen, but that’s what I thought.

Priscilla: That’s so cool because even though you didn’t land exactly where you thought you were going to land, you are doing those things now. And in many ways you sort of are a movie director, right, with your video work and your YouTube channel. So, yeah, very interesting. So tell us how you first got involved with starting a YouTube channel in college.

Evelyn: Going into college, I knew that I would have to diversify my skillset just because I entered undergrad around the time where the recession was kind of ending. And so I was like, “Oh, there’s not going to be many journalism jobs because newspapers and publications rely a lot on advertising.” And when we’re in economic downturn, advertising is the first thing to get chopped. So I was like, “Okay, let me continue this hobby that I have for making videos and using an actual camera and hopefully that will make my resume and my skill set a little more diverse. So I am the journalist and reporter who’s not just writing but can also make a video about it in case that is what’s required. So I didn’t make that definite decision when I was in college, to keep doing YouTube on the side. I started using YouTube maybe in 2008 when I started school. And it was just a hobby on the side whenever I had time, since I’ve always been like a media type girl even from the times of like cassette tapes and burning things onto DVDs, YouTube was like that next evolution and the technology of creating your own media.

Priscilla: Yeah. You were definitely ahead of the curve with the whole YouTube thing back in ’08. How did it start out? What kind of videos were creating? What did that look like?

Evelyn: Yeah. So it was just my thoughts. It was more like a diary in a way. Over time, I realized that people would post videos talking about themselves, because at the time everyone thought YouTube was funny cat videos, bloopers. It wasn’t really like a place you go to watch things as much as it is now. I started following these Black people who are around the world and doing interesting things, and for me, I had only ever traveled to Kenya. So I wanted to travel a lot more in my adult life now that I was in college. And so I started watching all these people and it really inspired me to keep making videos of my own and talking about my own life.

Priscilla: Yeah. And so, as you were working on YouTube and being creative and expressing yourself, I know eventually you graduated from college and you had to find a job. So how did you approach your first job? What was that like figuring out what to do next after you graduated?

Evelyn: It was so difficult. I graduated a semester early and so I wasn’t prepared at all. I kind of just showed up to my advisor and she was like, “Okay, go ahead and order your cap and gown.” And I’m like, “For what?” She was like, “Well, I mean, you have no more credits.” And I was like, “Oh, all right.” So, it kind of threw me off to to be done with school on December, so I ended up moving back home to Fort Worth and I was doing some freelance copywriting online. I was trying to get freelancing writing gigs and I was playing around in Photoshop and just doing things for myself, trying to keep myself busy because I wasn’t full-time employed. And then I applied for a fellowship and I got it. I went to Arizona, the Walter Cronkite School of Journalism, and they paired us with the local publication, and so we worked there while taking classes at the school. And so that’s what I did right before I moved back to Austin, because the whole point of that fellowship was that you would get placed at your hometown’s version of that publication. So for me, that would have been the Dallas Observer. So I was excited to be moving to downtown Dallas and live that whole life, but that didn’t end up working out. So then I got an opportunity to be a social media manager at a place I interned at in college, and that is what led me to Austin.

Priscilla: So social media manager is a pretty common title nowadays in 2021, but back in 2012, that wasn’t as common. So what did you do in the role at the time?

Evelyn: It really was all about getting people to engage, whether that means an Instagram strategy for increasing comments or writing tweets. We used to have giveaways because I worked with the hair and beauty space. It was also kind of customer service because we had an online shop. If people want to complain, they usually do it on social media, so managing all of that. So it was a lot of creativity but also a lot of strategy and looking at numbers and being able to make presentations to the CEO about that. It was a lot of copywriting, a lot of working with a designer to make any visuals that you want to make. And it was a lot of presentations because you have to convince the higher ups that it’s worth it at the time. But now I don’t think anybody needs convincing that social media is important.

Priscilla: Yeah, definitely not. So, Evie, how did you evolve from a social media manager at this company to doing more video production and then ultimately becoming a freelancer slash having your own business? Or how do you define what you do? How do you describe it?

Evelyn: I just had my own YouTube channel there on the side that I had since college. That was really the only thing I did until we started making videos at my full-time job, just a couple of us with who had some free time at work. And so slowly but surely we created this new job position, a new section, new department of the company to produce videos. And one by one, we got promoted to that. So I was there from 2012 to 2017, so five years full-time. And then the time I realized it was time to move on was when I’ve been doing so many things for my YouTube channel on the side, I might have to take some paid time off  or I would always be having to leave my job to go do this YouTube thing on the side. And so I was like, “What if I just freed up my whole time to do this thing?” And it felt like a good time to do that. I think I was 27 at the time and I was like, “Yeah, I can ride out my twenties doing something new, I guess.” So that’s when I decided to just resign and take a little break. So then I started freelancing even more and I still struggle with calling it one unified business. I feel better saying like self-employed or like a freelancer versus an entrepreneur. So right now I’d say that I’m just self-employed, working for myself, and I’m a video producer. So back then is when I realized that it was time to take this step.

Priscilla: Yeah, which we’ll get to in a little bit what that was like for you to become a freelancer. But before that, I’m curious, when you were balancing your full-time job, just starting to do more video production but also doing your own thing on the side, were these purely creative projects that you were developing that you were not getting paid for, or were you actually starting to be able to charge for some of that work that you were doing?

Evelyn: It was both. So in order to get the projects where people pay you to do it, you have to do a lot for free or not even for free. You have to have a body of work already. Yeah, just uploading videos because it was a fun thing to do and it was my hobby, but also because I was starting to become involved in different projects or maybe work with sponsors, so I would have ads in my video. So it was a mixture of both.

Priscilla: Yeah, that must’ve been so exciting to see that starting to grow, right?

Evelyn: Yeah. It’s weird because it happened so gradually. I really don’t think I appreciated it at the time because people always ask me like, “How did it feel getting your first hundred subscribers?” And I’m like, “That would have been like over 10 years ago.” I don’t remember when, so I didn’t really appreciate things as they were happening because it was happening over such a long period of time.

Priscilla: That’s also a really good piece to pull out of your story, Evie, is that you are not like an overnight a YouTube star, right? Like, you have put in work over a long period of time. I think that’s really important and how much consistency is required to be able to really build a brand and a platform and to be well known for it. So I’m curious on a personal note, did you feel shy when you started to create YouTube videos and put them out there into the world?

Evelyn: I did not feel shy and I have this video about the difference between being quiet and being shy. It’s really about where your energy comes from and where your energy goes. And so for me, I’m quiet because I am people-watching or I’m just observing things, but we’re Leos, Priscilla, okay, we’re Leos, so there is that part of us that’s like,  “get me onstage, hand me the mic,” we’re just ready. So there’s a little bit of that going on but also when you’re making these YouTube videos, I’m still in my room by myself. So it’s not as an extroverted of an activity, it’s probably the most introverted activity because you’re just by yourself recording videos.

Priscilla: That is such a good point. I think that’s so true. I’m currently in a room by myself, essentially talking into the air with you, but I totally agree and we definitely have that in common, although I’m definitely a baby podcaster at the moment. But yeah, so Evie, you’ve probably had so many cool experiences like connecting with people all over the world now that your YouTube channel has gotten to the level that it’s at. What has that been like for you, to connect with strangers all over the world?

Evelyn: It’s been such an amazing experience and experiment, just because you never know who is watching. You never know what things mean to people. I have gotten emails from women who were like, “Girl, I am old enough to be your grandmother, but I love your videos.” I’ve talked to dads who are like, “Hey, my daughter watched,” and so it’s just been really interesting to see and meet the different types of people. So it’s always so funny to see who’s watching.

BRIEF ADVERTISEMENT

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Priscilla: Totally. And at the same time, you’ve also created content that can really impact people’s lives and the way that they feel in the world. And what comes to mind when I say that is the video that you made in 2015, Calling in Black, where you basically talk about the ongoing trauma that Black folks deal with as they hear about more and more Black death that goes unchecked. So that video, you have nearly 170,000 views on that video. Was that something intentional that you thought through like, “How do I make videos that are speaking to some of these other more serious topics”?

Evelyn: It was never a decision that I made. It was more just the nature of the videos I was making. So if I’m making videos about my life or telling stories about my life, there are certain stories that I can’t separate from the news or current events or whatever is going on at the time. So I don’t talk about every single thing just because that’s exhausting. But whenever I do feel especially passionate about something, I will make a video about it.

Priscilla: Yeah, very cool. So let’s move into talking about what it was like for you to become a freelancer and so what it was like to leave your full-time job, the security of that, and joined this world of freelancing, what was that like for you?

Evelyn: Yeah, so the suckiest thing was that first year I didn’t have health insurance just because it is so expensive. Even this year, I have health insurance this year and every time I see that money leave my account, I’m just so pissed. So that was a con to the whole experience. It was just making sure I’m not spending more than I’m making, but I also had saved money from all those years of side hustling while I had a full-time job. So I’ve had a lot of savings that allowed me to extend the time that I took off. And I did move out of my apartment just because I had to make sure I had the money so I was like, “We need downsize,” and I rented out a room at my friend’s house. So, yeah, just trying to minimize my bills while I’m making this transition, and I did have a lot of savings though.

Priscilla: Yeah, that can be super scary. So how did you deal in those moments when you were just freaked out?

Evelyn: Definitely crying, definitely happened. Just letting yourself freak out is the best thing you can do, because if you try to hold it together, you’re not going to hold it together very well for very long. So just allow yourself to feel the feelings. And I think those freak outs are what led me to never really take a true break. I was always working on something for that fear of not being able to do this long-term, yeah. I guess the long and short of it to that question is that I’m still, every month I’m like, “Oh, okay. We did it, we did it.”

Priscilla: Yeah, and how do you figure out balancing your personal time and then your work time, especially since you’re your own boss, basically you direct your own time and how you spend it. Has that been a challenge for you?

Evelyn: Yeah, I still haven’t found my balance. I do work weekends so for me, it’s that the days themselves don’t mean anything. I can have my weekend in the middle of the week if I want, but Saturday doesn’t automatically mean it’s my weekend. I also work random hours. I try to work regular nine to five hours, 9:00 AM to 5:00 PM, just because that’s the way the rest of the world works so that I can be up when everyone else is up and sleep when everyone else is asleep, but that doesn’t always end up working. And sometimes I’m up till 4:00 AM, but that’s because I didn’t get started until maybe 3:00 PM. So it’s flexible in that I can make up for my mistakes whenever or however I want.

Priscilla: Yeah, and when you started freelancing, you went from working on a team, seeing co-workers, having people around you, to suddenly being a lone wolf. Was that a hard transition for you to go from a big team to basically being a little bit isolated? Was that a challenge for you?

Evelyn: No, it was very difficult. I joined a co-working space just to get out of the house, just because I was like, “Dang, if I don’t go grocery shopping or something, I’m in the house all week.” So I got a little spot at a co-working space, but that was just to get out of the house. It wasn’t much like socializing that took place. And so even at the beginning of the year, I was actually looking for part-time jobs so that I could have co-workers, but then the pandemic hit or we realized the pandemic hit, and then I was like, “Dang, back to having no co-workers.” So it’s something that I’m currently trying to understand how to acquire, how to be on a team. And that might mean like changing up some of the work that I do so that I get to be on teams.

Priscilla: Okay. Tell me about some of the coolest moments that you’ve had so far in your career as a YouTuber.

Evelyn: So there have been many that all of them feel ridiculous. YouTube invited me to interview Margaret Atwood. And so to sit down next to somebody, the person who wrote Handmaid’s Tale and talk about storytelling and talk about writing about the dystopian future, that was super cool. And then on another occasion, YouTube asked me to speak at one of their events and they just threw in casually the day of that I would be speaking after Malala. And so the purpose was for me to give more laughter to the crowd after listening to her talk about super heavy stuff, and I was like, “No pressure.” So I got to talk after Malala, and then having my video shown on Beyoncé’s world tour definitely takes the cake. It’s what everyone talks about, so.

Priscilla: Yeah, so for the audience who’s listening and may not know this, Evie actually created a video reviewing Beyoncé’s Lemonade album, and in 2016 during Beyoncé’s world tour, Evie’s video made it to the video collage into the concert. And so her video popped up on the big screen and I’m sure millions of people saw it. So, anyway, Evie, what was it like finding out? How did you even find out that you were being featured in Beyoncé’s concert?

Evelyn: So my college friend, actually, he texted me in the middle of the night and I was like, “What are you–” because he was just texting random stuff and I’m like, “What’s wrong with you?” And so then he texts me a video and he’s screaming and I’m like, “Are you at a concert? Where are you?” And it was my face on the jumbotron.

Priscilla: That is truly wild and amazing, Evie. And of course, indicative of just how talented you are. So anyway, what would your advice be to someone who is looking to make a similar early career move, like, leave your corporate job to become a freelancer?

Evelyn: Oh, yeah. I would say work at finding the balance between being prepared, but also accepting that sometimes to begin, you can’t wait until you know everything. I don’t even know if that makes sense, but it’s this feeling of sometimes we get scared because we’re like, “I’m not knowledgeable enough.” But if you wait to become quote-unquote “knowledgeable enough” you’ll never start. So it’s being responsible enough to prepare and do your due diligence when learning about taxes or things like that. But at some point you’re just going to have to press start and go, and then you learn on the way

Priscilla: That is great advice, right, because we learn as we go, we get better as we go. And if we stay paralyzed, then nothing happens, so great advice. Okay. Very last question – tell us what you’re up to. What are some upcoming projects? What are you working on? What’s next for, Evie?

Evelyn: Yeah. So right now I’m producing videos for my own YouTube channel, but also working with other organizations and other channels to either host shows on their channel or contribute in the way of writing a script. It’s fun to collaborate with people. And then moving into 2021, I’m hoping to start season 2 of Say it Loud, which is a PBS digital studio show on YouTube. And then I would love to be more diligent about screenwriting and learning how to write TV shows. So that’s what my next plan is.

Priscilla: I love that and I can’t wait to check out all of those projects. Evie, thank you so much for being with us today.

Evelyn: Thanks for having me on.

OUTRO

Priscilla: Thanks for tuning into The Early Career Moves Podcast. Be sure to visit ecmpodcast.com to join the conversation, access the show notes, and become a part of our newsletter community. And if you love this episode, head over to iTunes to subscribe, rate, and leave a review. Talk to you next week.

Episode 12: How to Move to LA and Make It In The Music Industry, with Doni Tavel

Episode 12: How to Move to LA and Make It In The Music Industry, with Doni Tavel

Show Notes:

On our first ally guest episode, we hear from Doni Tavel, an Indianapolis native who moved to Los Angeles after college without a job to pursue an exciting career in music. In Los Angeles, Doni learned what it meant to be a personal assistant to a celebrity and eventually networked her way into an international marketing role at Interscope Records. Five years later, Doni was traveling the world with talented artists like Maroon5 and Sting, fulfilling her vision to make it in the music industry – all thanks to her grit, humility and hard work.

Links Mentioned In Episode:

Sponsor, The Art of Applying – Get $100 off a Quick Call if you mention the ECM Podcast

All You Need To Know About the Music Business by Donald Passman

Transcription:

Doni: And so the first trip that I ever took was with Maroon 5. And that was just such an extraordinary experience because their whole team, they’ve been doing it for so long that they have everything down to an art. They have such a talented crew and such awesome management that it was just like a dream. I couldn’t believe that I was at work.

Priscilla: Welcome to the Early Career Moves Podcast, the show that highlights remarkable young professionals of color killing it on their career journeys. I’m your host, Priscilla Esquivel Weninger – proud Texas Latina, daughter of immigrants, and lover of breakfast tacos. Meet me for a coffee chat each Friday, as we dive into a special guest’s story, and hear all about their challenges, milestones, and lessons learned. If you’re a young professional of color and you’re feeling lost in your career, or just need a dose of inspiration, you’re in the right place! Let’s get started.

Priscilla: Hey, everyone. Before I introduce today’s guest, I want to invite you to follow us on Instagram if you haven’t yet. Come join the conversation and the community that we’re building at ECM Podcast, that’s ECM Podcast, so that you don’t miss any new episodes or updates. Okay. So today’s episode is a Good one. We’re featuring our first ally guest, Doni Tavel. Doni and I crossed paths in Austin while both attending UT Austin for business school. And we took a class together on the science of happiness that required us to write a pretty in-depth biography about our lives that we also all had to read. And when I read her amazing story about moving to Los Angeles from Indiana, without any contacts, and then breaking into the music industry successfully, I just knew I had to ask her to be on the show. Doni tells us what it was like to visualize and then execute on an exciting goal to move up the ranks in international music marketing, and then travel the world with amazing artists. So, if you’ve ever thought about breaking into an industry that’s tough and that requires a lot of networking and knowing people, then this is a great episode for you.

INTERVIEW

Priscilla: Hey, Doni. Welcome to the show.

Doni: Thank you so much. And aloha from Oahu.

Priscilla: Oh my gosh. I’m so jealous you’re in Hawaii. That sounds amazing. But yeah, so Doni, why don’t you introduce yourself and just give us a little sense of your personal background?

Doni: So I am from Indianapolis, Indiana. That is where I grew up. I decided not to venture too far from home for undergrad. I went to Indiana University Bloomington, which was pretty fun, but I knew in college that I wanted to work in music. I had this epiphany that the things that I was good at were all of my business classes and the place that I spent all of my time and money was in the music world. So I thought if I can combine these two things, I am always going to be happy because the benefits of my job are going to be the things that I would otherwise pay for. And even on the toughest days in my job, it’s going to be stuff I’m excited to be doing. So I followed that kind of intuition out to Los Angeles right after school. And that’s where I kickstarted my journey.

Priscilla:  Yeah. And since you realized this was something you wanted to do in college, did you end up doing a lot of internships to help you figure that out?

Doni: Absolutely. And I think that is so key. As soon as like how this epiphany, really, about working in music, the next day, I sat down at my computer and made a list of every single music company that I could find in Bloomington, which surprisingly there’s a fair number of music companies, that was very surprising to me. It’s very similar to, I guess, most college towns. It’s big when the college students are there and not so big when they’re gone. But I emailed the guy. It was a roots and reggae publicity company, and they also did a little bit of booking and I emailed him and just said, “Hey, I’m a college student. I’m super excited about music and I’m detailed-oriented, willing to do the work. And you don’t have to pay me. I will work for free. I just really would like to learn about what you do. Would you be open to having an intern?” And so I met up with him the following day after that, and he brought me just like a box of CDs and said, “Listen to all of these things,” and RIP CDs, remember those?

Priscilla: Oh my God, CDs.

Doni: And so I had literally used to ride around in my car listening to these CDs that this guy gave to me, trying to familiarize myself. And then the next thing he had me do was start working on some press releases for those and figuring out how to talk about those bands. And so it was a much smaller company. And then I used that as a stepping stone the following summer to get an internship in Chicago, which was at a company called Aware Records and A-Squared Management. And that I think was really the beginning of my official music career. It was a little bit risky because obviously I wasn’t in Chicago. So I told my parents, “I might be living in Chicago this summer for an internship.” But yeah, they had worked with a bunch of artists that I love, including John Mayer and Dave Matthews Band and just all of these incredible things. And I thought, “If I could work there.” They’re working in real music. It’s not like these unknown folky bands that I’ve never heard of. And so I went up there and worked with them all summer and I had an incredible mentor named Josh Terry. He was very candid all summer, was very hard as a manager, had very high expectations. And I think you learn some of the tough lessons that way, just about being detail-oriented and not dropping the ball and all of those things.

Priscilla: How did you end up learning about the different jobs that exist in the music industry, and are there a lot of jobs?

Doni: There are a ton of jobs in music. And I think one of the things that I always tell people who come to me asking for a career advice is to just get to know the business. There is an excellent book by Donald Passman. He is an entertainment attorney who wrote this book called Everything You Should Know About the Music Business. And he updates it every couple of years to reflect current technologies and current companies and just the shifts, the major shifts that have happened in music. And that’s a really good place to start because it teaches you all about the label business and now the streaming business. It teaches you about music publishing. It talks about the roles of accountants and lawyers and that sort of thing in the context of music. And that book is really written I think more for an artist to understand who the people are that should be on their team. But I think as any person who’s trying to break into the industry, the best thing you can do is to have an understanding of what types of companies exist.

And then when I was first starting, what I did is I would literally, after I had these big lists of, okay, there’s talent agencies, there’s record labels, there’s technology, I went through and I just looked at every single career site and just started reading job descriptions and saying, “What kind of jobs do they offer in these places?” Just researched the industry generally, know that there are record labels, know that there are agencies, know that there are publishing houses, know that there are, I mean, infinite things. Think about what your skill sets are and what you can bring to the table and what things excite you, and then just start reading some of those job descriptions. If you can think about some of the functions that you like, maybe it’s marketing, maybe you’re a finance person, start reading the job descriptions that will identify the skills and such that you can be cultivating to prepare for those jobs. And don’t start reading them when it’s time for you to start applying, start reading them before you’d be applying to full-time role. So by the time that you do get to those roles, you have all those skills that they’re looking for.

Priscilla: So after your college graduation, I know that you headed out to LA to start your career in music. What was that like moving to LA with no job?

Doni: I went to LA with nothing but a mission to get a job. I did not have friends or family or contacts, and that was super scary for me. I at first thought that I was going to move to Nashville because I thought to myself, “You know what, that mentor that I had in Chicago, he had since moved to Nashville and started a music company of his own.” And so I thought, “Wow, he can help me. He’s plugged in.” But then I thought, “You know what, what good is that going to do me?” I need to really trust that I have built up a skill set that is valuable and I know that I personally am motivated enough to at least try and make this happen. And so I, of course, had to lean on my parents a little bit because it’s pretty expensive to just move out to Los Angeles and the music industry doesn’t have the best track record of high paying jobs, especially at the entry level. So yeah, I went out there and had nobody, so it was a pretty lonely time. And I can remember just the apartment building where I was living in West Hollywood had this lovely rooftop, not I’d say lovely, I don’t know. It was very bare. There’s nothing up there. I just brought a blanket and would sit up there and look at the Hollywood Hills and think to myself, “I cannot wait for the day when I’m sitting in Los Angeles and I’m just at brunch with my friends and I can look around and think, ‘Oh, I made all these friends while I was here. I have a job and it’s going to be so great.'” And just visualize what my life would look like once I had gotten all of my ducks in a row. And it takes a lot of time and it will probably take a couple of positions to really figure out what your place is in the industry. The first role that I took definitely wasn’t my forever role. And I learned that really quickly even though that’s what I thought I wanted to do for the rest of my life. So I would say give it time, believe in yourself, which is like such a cliché thing to say. But if you know that you work hard all the time and you can honestly sit with yourself and say, “I know that I’m motivated enough to go out there and make this happen,” then you can do it.

Priscilla: One of my favorite things that you just talked about and referenced is the power of visualization. And sometimes this sounds really like woo-woo and like hokey to people, but I am huge on visualizing what success looks like. And I just think it’s so powerful to be thinking about and feeling and getting excited about our dreams and our goals, because it does put you in a different kind of mindset. But anyway, how did you manage to get that first job in LA?

Doni: I would say that, as in probably most careers, it’s a lot about being in the right place at the right time. And especially in music, things move so quickly. So that was one of the reasons that I thought to myself, “I’m not going to get a job applying to things from Indiana. I need to be in LA. I need to be introducing myself to all of these people and make sure that the people who have access to these open roles know that I’m looking and that I’m available to start immediately.” So anybody that I met in LA, I basically said, “These are my interests. This is what I bring to the table. And I’m so excited to find — I’m really open to talking about any job opportunity that’s out there.” I think informational interviews, informational chats are so important. And as somebody who’s trying to learn about an industry, that’s one of the most valuable things you can do, because you might learn about a role that you never knew existed.

And so the first job that I had was in the talent management space. And the guy that I worked for actually managed Kid Rock and Uncle Kracker. And that was just like the most Hollywood experience I could ever imagine. I was like, “Oh my gosh. This is an artist that people know. And I’m working out of the office in the Hollywood Hills.” And I think that role came out of a mutual friend who is on a listserv of exclusive Hollywood postings. And it didn’t say the company and it did say the artists. But because I had gone to coffee with him and said, “Hey, I’m really open to anything. I’m interested in talent management. But if anything else comes up, please keep me in mind.” And I made sure everyone had a copy of my resume. And so as soon as he saw this job posting, he sent it over to me and said, “Hey, this is online. I don’t really know much about it, but feel free to reach out to them. Here’s the link.” And so I just started throwing my hat in the ring for things. I think it’s super important to be open to every conversation, especially at the beginning of your career. And don’t think that you’re above any role. Obviously know your worth and know your value, but I think it’s really important even just to have those conversations and go through interview process so that you get that experience and you can get a better understanding of which things you like and don’t like.

Priscilla: Okay. So your first role, I remember the title was executive assistant. What did that really mean? What was your day-to-day like in that first role?

Doni: Oh, man. So every day is a little bit as an assistant. And I think it’s really important to clarify if you are interviewing for an executive assistant role, if the nature of the role is purely professional and business or if it also includes the personal life of the executive you’re looking after. Mine was a little bit of both. We worked out of a home office, so it was an office of four people, a pretty small situation. Part of what I had to do was prepare coffee in the morning and accept all of the Amazon packages and things that came to the house. But then within my first week, one of our artists was recording a music video. And so everybody was offsite and I was alone in the office and they would call me and say, “Hey, you need to figure out how to get this thing to set.” And this was before Postmates and Uber Eats and all these things where you could just have a courier go and deliver stuff. So I’m sitting there like, “How am I going to get this to the set? I’m not allowed to leave the office.” I mean, you just never know, every day is different. But I think the key to being a really good assistant to anyone is to really get to know them on a personal level so that you can anticipate the stuff that’s going to make them happy or upset them. Or you can learn about how do they like to travel so that when you are booking travel for your executive, they only like to sit on the right side of the plane and the aisle seat, or they would like only transatlantic flight of on this style of plane. I mean, little tiny details that most people wouldn’t think about. It’s those little nuanced things that really show that you’re paying attention and that you care. And that’s what gets people to know that you’re going to go that extra mile, that you’re going to pay attention. You’re not just going to do enough to get it done, but you’re going to do it well and you’re going to make sure that everybody involved is taken care of. And not just for personal things like travel but for any part of your job. What is this, like a Peloton quote, how you do anything is how you do everything, I swear. So every task that was assigned to me, I thought I have to do the best possible job on this. Because if I don’t do a really good job on these little small tasks, I will never be entrusted to do the much bigger projects. So that’s how I looked at everything.

Priscilla: Yeah. And that makes total sense. People are always evaluating to see how you treat the little details, the small things to see if you can handle bigger projects. So that’s really cool that you had that intuition. So tell me about how you decided to end up leaving that role and then ending up at Interscope Records.

Doni: So I was starting to see that a lot of the decisions that we were making and a lot of the money that we needed to do certain activities was controlled by the record labels. And to me, that was really curious and I thought, “I would like to know how and why those decisions are made.” And so I just started looking at what roles are open at these major labels. I thought it would be really interesting to go and work for a bigger company that had a little bit more structure, because there’s always the possibility of transferring within a company. So if you come in doing one role and you do it for a year and you’re like, “not exactly my cup of tea,” at a big company, there’s always a possibility of an internal transfer if you apply and if the company, obviously, lets you do that kind of thing. But I just thought it’d be interesting to see bigger structure.

And so I had started to apply for a couple of things through the Universal Music Group career website. So Interscope sits under the umbrella of Universal and I just one afternoon was going to a bar for a birthday party of a mutual friend. And so I sat down at this bar, drinking a margarita and was talking to another girl who is there, telling her about what I do in LA, and that I was really interested in a career switch and a career advancement. And she said, “Oh, that’s really interesting. What kind of jobs are you applying for?” And I said, “I’ve applied to a couple of things on Universal Music Group’s website, including this job and that job.” And she said, “Huh, I posted that job. That’s really interesting.” And I thought, “Oh my God. What do you mean you posted the job? Like you also applied for it or what do you mean?” She said, “I’m a recruiter for Universal.” And in that moment, like all of the Hollywood stars aligned. That thing that I said at the beginning, being in the right place at the right time. That evening, she said, “Send me a resume. I have a different job that I think you’d be a really great fit for. I would love for you to apply.” And she said she’d been having some trouble finding the right candidate for it.

So I sent her my resume that night, like immediately when I got home. Tuesday, I had an interview, and Thursday, I think it was, I had a job offer. So it was super quick and it really just goes back to that whole being in the network, being open to conversations, putting out into the world what it is that you’re looking for and what you want, and just making sure that you’ve done all of the work in advance to set yourself up for if any opportunity becomes available, you’re just ready to jump on it and take advantage of it.

Priscilla: I really love that because it shows how important it is to really get out there and talk to people and let them know about your goals and your dreams, especially when it comes to an industry like the music industry that’s hard to break into. You were not scared of going out and telling people what you were interested in doing. And that was a big factor in your success, so I think that’s great.

Doni: Definitely takes some practice, learning how to ask for what you want and doing it tactfully. You don’t just want to go out here asking the universe, “Hey, give me this, give me that. I’m entitled.” You always want to stay away from that. But demonstrating that you are a valuable asset to a company and that you are excited and passionate to work hard and get to whatever point it is that you’re aspiring to, I think that’s how you land those productive and helpful conversations, where people are ready to turn around and be like, “Oh my gosh, let me help you get there.”

Priscilla: Okay. So tell us about your time at Interscope and what were the lows and the highs of that time.

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INTERVIEW CONT’D

Doni: So I came into Interscope as an assistant. So I made a kind of horizontal move from one executive assistant position to another executive position assistant. But I came in on the international team at Interscope and I had such an awesome boss. And so I worked for him just like I did in my other role, I was exceptionally detail-oriented. I paid really close attention to who he was as a person and kind of the things that made him feel like I was really focused and everything was organized and taken care of.

But one of the other things, in his office, I was really the gateway between everybody else, all of the talent teams and all of the internal teams and all of that kind of stuff before they got to my boss. And so I always wanted to try and be a credible source of information to them. I never wanted people to feel like I was just an obstacle in their way of getting what they needed. And so I started working really hard to cultivate relationships with artists’ managers who would call in with the other executives from the company who are looking for my boss, and positioned myself as someone that they could come to with a question, given the understanding I may know. And if I don’t know, I will get them an answer and I will get it quickly. I never want it to just be the person that answered the phone before they got to my boss. And that paid off really well, going that extra mile, staying the extra late hours, making sure that I knew exactly who everybody was right from the beginning. And that is super hard when you’re an assistant is trying to learn really fast, who all of the contacts are that call and who are the high stakes phone calls that always need to get patched through your boss, and who do you put on the roll calls to do for later, getting all of that sorted so that as you transition into being their assistant, it seems like super seamless. That goes a really long way.

But yeah, so our team was pretty small. And then about a year in, one of the people on our team decided to move over to artist management. And so a role opened up and I had only been at the company for a year. So in no stretch of my imagination did I think, “Oh man, I’m going to go for this role.” But literally the same day that I found out, my boss came to me and said, “Hey, this person’s leaving. I want you to step up into the role.” Which to me was just like, “Oh my gosh,” that is the coolest thing that has ever happened to me and the biggest ode to working hard. I can’t believe he wants me to do this. And that’s obviously tough for him because now he’s going to have to find an assistant, so he must really believe in my ability to get this done.

And I think one of the interesting things in music is you usually go from being an assistant to a coordinator, and then you might work with somebody else on projects, and then you become into more of a manager role. And so I was jumping straight from an assistant to a manager role where I would have my own roster of clients. And so that, it was a pretty big jump and I moved up a lot faster than the peer group that I came into the company with. And that was a little bit isolating because you felt like man, I’m still struggling and I still want to like hang out with all these people, but you’re also now dealing with such different work projects that I think it was a really interesting transition from being an assistant to a manager.

Priscilla: Yeah, that’s definitely a big leap. So when you transitioned into this role, how did you fill in the learning gaps that you had and how did you learn to be successful in something that you hadn’t done before?

Doni: Definitely not being afraid to ask for help. I had teammates who were much younger than me and much older than me. And I asked everyone. I mean, there was a lot that I had picked up on from being the assistant in that department. So I had seen the budgets before. I had seen the flights and I had seen kind of examples of the itineraries for the promotion trips and listened in on marketing calls. So there was a lot of stuff that I was broadly aware of. But there’s always stuff, there’s lingo that you don’t know. There’s acronyms and there’s partners that you’re not aware of. And as I mentioned earlier, there’s different strategies for every single artist. And if you haven’t been — like, if the artist has been part of the label for a long time and you were not in on those conversations at the onset, you have to figure out, okay, what is it about this artist that I need to know? So you’re doing a lot of research on your own, which also meant listening to a lot of music, which is always good.

But yeah, I think the fake it till you make it thing is important. I think confidence inspires confidence. If you act you know what you’re doing, people will believe that you know what you’re doing. And if you don’t actually know what you’re doing, you better not be afraid to ask. Because if you do it wrong, everybody’s going to know real quick.

Priscilla: Tell us about the glamorous international travel moments that you had and the artists that you got to work with.

Doni: One of the wonderful things about working on the international team is that you are doing exactly that, working on an international scale. And so as I was starting, I had to take a couple of training trips. So our team, we had promotion managers and marketing directors, which later became one role. And we would actually do all of the planning for those big international trips while we were in Los Angeles. And then we would execute everything in those plans in the markets where all of the plans were taking place. So we would actually be the people that traveled with the artists into market to explain here’s what we’re doing. Here’s why we’re doing it. Here’s the expected result. Here’s how long it’s going to take. Here’s the snacks that are going to be there, literally everything.

And so the first trip that I ever took was with Maroon 5. And that was just such an extraordinary experience because their whole team, they’ve been doing it for so long that they have everything down to an art. They have such a talented crew and such awesome management that it was just like a dream. I couldn’t believe that I was at work. A lot of the time when you have a big travel party and you have well-known people that are in the spotlight all the time, it becomes pretty difficult to do commercial travel. You get stuffed a lot, and it’s not a super pleasant experience for artists that are traveling through commercial airports. And so I ended up getting to fly on my first private plane on that trip, which was such a pinch me moment. And I think that was the first time that I felt, “Wow, all of this work that I have done in terms of leaving home and moving to LA by myself, and having this really little tiny salary at my first job, and then going over-preparing for the Interscope interview and working really hard as an assistant. Now look at all of this stuff. It’s starting to pay off.” I mean, you really had these full circle moments that are like, wow. This is a result of my hard work and I’m just going to take a moment and breathe it in and experience gratitude for it. It’s so cool. And when you’re doing something that you love, it doesn’t feel like work even when you are working and not sleeping.

So that I think was probably the first most like awesome moment. But of course, as time goes on, there are different cycles for each album. So you’ll have the time period leading up to an album release. Then you have the album release and there’s the time period after. And then the artist goes back, they’ll either go touring to support that album. And then after that, they’ll go back into another writing period before they release another album. So you switch from artists. I worked with Lana Del Rey, which was very fun. I had the opportunity to work with Imagine Dragons and Sting, which was like another pinch me moment of, oh my gosh, I can’t believe this is my life. He is absolutely the most exquisite person. He’s so intelligent and so talented. And it’s such a privilege to get to work with people like Sting and his entire team.

So I think there’s a ton of highs that I can think about. And those are the things that stick out to me, way more than the lows. I think the only lows that I can think about are really just that when you’re traveling abroad and traveling as often as we were to get these trips done, you have to give up a lot of your ability to commit to things in your home area. So I wasn’t able to be around all of my friends in LA that I had finally started to cultivate. I couldn’t commit to going to weddings and I couldn’t commit to being at home around the holidays for the entire period of time. Because if I had to go be with an artist for a promotional activity, that was it. I had to get on the plane and go.

So that got tough at times, but I do think it goes back to choosing a career where you really love the subject of what you do. Because even on those hardest nights when you are staying up, you’re sitting in a hotel room that’s like a little bit less optimal than you might’ve selected for yourself, you’re working on something that is a fun challenge. It’s something that you’ve worked for a long time. And so even if it’s really hard, even if it’s really, “Ugh, I’m missing my cousin’s wedding,” it’s a very cool moment because you’re getting to do the thing that you worked so hard to do.

Priscilla: Doni, thank you so much for being with us today. You have a really refreshing take on what it’s like to forge a career that’s exciting but also work really hard to enjoy the fruits of your labor. So thank you for being here. I really appreciate it.

Doni:  It has been such a joy to share my story with you and to all the listeners. It’s a tough industry but it is so worth it. So Priscilla, thank you so much for having me.

OUTRO

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